PHOENIX AUDIO TECHNOLOGIES

Phoenix Audio Preview

What They Do

Phoenix Audio Technologies specializes in Voice Over IP, video and web conferencing and distance learning techniques. They’ve been an established name in the audio/visual community for over a decade and boast a wide catalog of products. Their products and services allow people to communicate easily with simple plug-and-play devices.

Support Redesigned

Phoenix Audio was a unique project for us, in that they already had an operating website, but were lacking an effective support section and an intuitive route for clients to reach that section

We helped Phoenix establish a responsive support system with integrated tickets for customer assistance

This allows customers to easily outline the assistance they need and it helps Phoenix view and respond to the requests in an effective manner

Phoenix Audio Preview

Streamlined Process

The support system designed for Phoenix was made with ease of use and accessibility in mind. It actually links to separate site, but the transition is so seamless, it looks as if you haven’t even left Phoenix’s site

By keeping the header and footer consistent with Phoenix’s site, we successfully combined two sites into a cohesive process for the user

This makes the customer service experience better for Phoenix and their users, streamlining the pathway from questions to answers. This is evident in every part of the support section

Changed Interactions

This simplistic approach, with a focus on action, presents a UX that leads to faster interaction. There is less time browsing the site looking for what you need and more time finding solutions

Phoenix Audio Technologies has a support system that now encourages interaction and is more intuitive for both user and the company itself by bringing the two parties together faster and with more information about the others’ needs

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